Vijua is a Cairo-based technology company specialized in interactive ebook technologies. Their award-winning platform, Kotobee, is used today by top institutes and organizations all over the world, with an increasing user base in Education, Publishing, and Training. More information on Kotobee is available at www.kotobee.com. Within Vijua, there is plenty of learning opportunity, all under a friendly lenient work environment, with a great supportive team.

We are seeking a Customer Success Specialist to build stronger relations with our clients and ensure their success using our platform. The specialist should have excellent customer service skills and fluency in English/Arabic written and verbal communication. Some basic Graphic Design skills will be a plus. The specialist will report to the Customer Relations Manager.

Responsibilities

  • Understand our software platform thoroughly in tiny detail (full training will be provided)
  • Proactively guide customers in using our platform
  • Perform periodical inspection of client accounts, suggest improvements, and manually implement improvements wherever appropriate
  • Ensure client is getting prompt support responses
  • Report feature requests to development team
  • Report use case studies for marketing team
  • Upsell supplementary solutions to current customers
  • Develop customer relationship, encouraging loyalty and retention
  • Perform duties as needed

Requirements

  • A degree in Engineering, Business, Information Technology, or equivalent work experience
  • Minimum of 1 year experience in a related job position
  • Fluency in English and Arabic (vocal and written)
  • Excellent computer skills
  • Basic knowledge of HTML and web technologies (recommended)
  • Good Graphic Design skills (bonus)
  • Ability to work under pressure

Interested candidates should email their resume/CV to info@ignoreme-vijua.com